NHS Appointment Travel Expenses

Funding is provided by the NHS for travel expenses to medical appointments for those on benefits through the Healthcare Travel Costs Scheme (HTCS).

The qualifying benefits and allowances are:

Income support
Income-based Jobseeker’s Allowance
Income-related Employment and Support Allowance
Working tax credit (WTC) with Child Tax Credit (CTC)
WTC with a disability element or a severe disability element
CTC but you aren’t eligible for WTC
Pension Credit Guarantee Credit
Universal Credit, if you meet the criteria

You can also claim for help with travel costs if:

You’re named or entitled to an NHS tax credit exemption certificate (if you don’t have a certificate, the award notice will suffice) – you qualify if you get child tax credits, working tax credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less
You have a low income and are named on the certificate HC2 (full help) or HC3 (limited help) – to apply for this certificate you need to complete the HC1 form first to go through a means-tested process to reclaim your expenses.

NHS travel expenses cannot be claimed in advance of the treatment date, they can either be claimed on the day (by showing proof of exemption along with an appointment letter and any receipts) or a refund can be applied for by using the HC5 form.

If you aren’t in receipt of qualifying benefits but are on a low income and have savings of less than £16,000 (or £23,500 if in a care home) you may be eligible for assistance with your travel expenses. Click here for more information on the NHS Low Income Scheme.

The NHS will normally refund what would have been the cheapest suitable mode of transport for you which in most cases will be public transport. If you require a taxi, it is recommended you agree this with the hospital or CCG in advance.

Please check the NHS website for the latest updates on terms and conditions, and for contact details if you require assistance with your application.